We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or contact us about any order enquiries, you can contact us at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Mail refusal returns
In the case of an order being returned through the mail system with either an uncollected, insufficient address, addressee unknown, Tax unpaid or other issue, we will do our very best to contact you in order to ammend the issues and get the order back out to you, in the event we cannot get a response and still are unable to resend the order, we will refund the cost of the items only.
Please when ordering ensure to provide us with a reliable email and phone number.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, refunds via your payment method usually take between 3 and 5 days to show up on your statement.
If you have any questions, please don’t hesitate to contact us using the information above,